SpinBit Privacy Policy

At SpinBit, we are committed to protecting your privacy and safeguarding the personal information you share with us whenever you register, log in, or play at our online casino. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices you have regarding your information when you use Spin Bit across our international site and our dedicated New Zealand and Australia versions.

Information We Collect

We collect several categories of information when you create an account, deposit funds, or engage with our games. Our SpinBit platform gathers data directly from you and automatically through your use of our services.

Information You Provide to Us

• We collect your full name, date of birth, address, e-mail address and phone number when you register a SpinBit login.
• We gather identity documents and proof of address during our KYC verification process, which must be submitted in the Latin or Cyrillic alphabet, or by video verification if required.
• We record payment details, including card numbers, e-wallet accounts and cryptocurrency wallet addresses, when you deposit or withdraw funds.
• We keep records of communications you send us through live chat, e-mail or our Help Center.

Information We Collect Automatically

• We log your IP address, device type, browser, and operating system whenever you access Spin Bit NZ or any regional version of our site.
• We track your gaming activity, wagering history, deposits, withdrawals and bonus usage to operate our services and detect fraud.
• We use cookies and similar technologies to remember your preferences and improve your experience across our SpinBit casino online platform.

How We Use Your Information

We at SpinBit collect and process your personal data for a number of legitimate purposes connected to running our services responsibly and securely.

• We use your data to verify your identity, age and location before allowing real-money play, in accordance with our licence issued by the Tobique Gaming Commission.
• We process your information to manage your account, including your Spin Bit login credentials, deposit and withdrawal requests, and VIP loyalty points.
• We use your data to detect and prevent fraud, money laundering, collusion between multiple accounts, and prohibited use of VPNs to mask your location.
• We use your contact details to send you information about a SpinBit bonus, a SpinBit promo code, weekly free spins, reload offers or other promotions, where you have consented to receive marketing.
• We rely on your data to comply with our legal and regulatory obligations, including anti-money-laundering checks and responsible gambling requirements.

Cookies and Similar Technologies

Our SpinBit website uses cookies to keep you signed in, remember your language and currency preferences, and analyse how players use our games. Cookies also help us recognise returning players who search for a Spin Bit login or return to claim a SpinBit no deposit bonus. You can control cookies through your browser settings, though disabling certain cookies may limit the functionality of our SpinBit app or website.

How We Share Your Information

We do not sell your personal data. However, we may share your information in the following circumstances:

• We share data with payment providers, including Paysafe, card networks, e-wallets and cryptocurrency processors, to process your deposits and withdrawals.
• We share information with our regulator, the Tobique Gaming Commission, and with law enforcement or regulatory authorities where required by law.
• We share relevant data with our alternative dispute resolution provider, EGIS-FZCO, if you escalate an unresolved complaint.
• We share data with our game providers, including NetEnt, Pragmatic Play, Betsoft and other studios featured in our SpinBit slots library, to the extent necessary to operate specific games or jackpots.
• We may share information with fraud-prevention and identity-verification partners who assist us in confirming your identity for KYC purposes.

International Data Transfers

As Oceanus Mysteria S.R.L., the operator of SpinBit, is registered in Costa Rica and serves players internationally, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure it receives an appropriate level of protection consistent with applicable data protection standards.

Data Security

We at SpinBit implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. Payment information is encrypted during transmission, and access to personal data within our organisation is restricted to employees who need it to perform their duties, such as processing your Spin Bit casino bonus or handling a withdrawal request.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our licensing obligations and applicable law. If your account becomes dormant, with no login for twelve consecutive months, this does not affect our retention of your data, even though a monthly maintenance charge may apply to any remaining balance in accordance with our Terms.

Your Rights

Depending on your location, you may have rights regarding the personal data we hold about you. These rights typically include the right to:

• Access the personal data we hold about your SpinBit casino account.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain processing, including direct marketing communications about SpinBit free spins or other offers.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection law.

Responsible Gambling and Self-Exclusion Data

If you request self-exclusion, de-registration or the setting of deposit and play limits, we process this information to enforce your request across our systems. Requests of this kind can be sent to our dedicated responsible gambling e-mail, and we treat this data with particular care given its sensitivity.

Sweden and Restricted Territories

Players registering from Sweden may hold an account with us but are excluded from every bonus, promotional programme and VIP reward; we still process the personal data necessary to administer such accounts safely. Players from restricted countries listed in our Terms are not permitted to deposit or play real-money games, and we may process data to verify your location and prevent access from prohibited jurisdictions.

Children's Privacy

Our services are intended only for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to a minor will be closed, with funds handled in accordance with our Terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. We encourage you to review this page periodically. Continued use of Spin Bit after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@spinbit.com. Complaints can be directed to complaints@spinbit.com, and responsible gambling requests, including self-exclusion, can be sent to responsible@spinbit.com. Our support team is available 24/7 via live chat and e-mail to assist you with privacy questions, account access, or your Spin Bit login.